Use Google Chrome or Microsoft Edge to access the Amazon Connect CCP.Do not upgrade their Firefox browser version to v86 or higher.Users can do this by following instructions documented here. Confirm (or set) Enhanced Tracking Protection as Standard in their browser settings.To prevent impact to your users (agents), we recommend that your users do one of the following: Users with this specific browser setting and version combination may be unable to access the Amazon Connect CCP when embedded in another application, preventing them from handling contacts. The following issue may occur if you embed the Amazon Connect Contact Control Panel (CCP) into your agent application and your users access the Amazon Connect CCP using the Firefox web browser with Enhanced Tracking Protection browser setting set to Strict.Īn upgrade to Firefox, specifically Firefox non-ESR version 86 released on February 23, 2021, introduced Total Cookie Protection which modified cookie sharing behavior across sites for users with Enhanced Tracking Protection set to Strict (Firefox defaults to Standard). For instructions, see Forward calls to a mobile device (iPhone, Android). However, your agents can forward the audio portion of the call to their mobile device. The Amazon Connect console, Contact Control Panel (CCP), and agent workspace do not support mobile browsers. The version number is listed under the Firefox name.įor more requirements, see Agent headset and workstation requirements for the CCP. On the menu, choose the Help icon and then choose About Firefox. For details, see the Firefox ESR release calendar. Versions are supported until their Firefox end-of-life date. Please see Issue with Firefox version 86. In the example environment, the certificate looks as shown in. The version number is listed under the Firefox name. Figure 2-33 shows this for Mozilla Firefox ESR 38.8.0 IBMCCK 2.2.4. The version number is listed in the About section. On the menu, choose Help and feedback and then choose About Microsoft Edge. The version is in the Google Chrome field at the top of the results. Open Chrome and type chrome://version in your address bar. Starting with version 5. Before you work with Amazon Connect, verify that your browser is supported using the following table. Firefox was created by Dave Hyatt and Blake Ross as an experimental branch of the Mozilla browser, first released as Firefox 1.0 on November 9, 2004.
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